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Performance Measures

By preserving and interpreting the stories, images, and objects of our state’s past, the Washington State Historical Society helps residents and visitors understand the present and shape the future.

At the Washington State Historical Society, we believe in the inherent importance of collecting, preserving and interpreting Washington State history, but we also believe that tracking our performance is crucial to providing the best services at the best price for Washington citizens. Measuring our performance also demonstrates our relevance. History lovers agree that museums and historical organizations enrich our shared society by providing unparalleled cultural opportunities, but it is imperative that we prove that these opportunities make a difference in people’s lives. Quantitatively measuring performance achieves that goal.   

Accountability, innovation and service are three of the Society’s core values.

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Special Reports

Annual Report 2014
Annual Report 2012-2013
Strategic Plan 2013-2017
Customer Survey
Budget Report 2009-2010
School Programs Report 2009-2010
Biennial Report 2010-2012
Previous Annual Reports
 

Performance Measures

database graphic60%

Percentage of artifact collections catalogued as of 09/30/2013

Target: 64%
Benchmark: TBD per OFM Measure 001729

document graphic100%

Completion rate of annual Employee Position Descriptions as of 6/30/2013

Target: 100%
Benchmark: 100% per OFM Measure 001733

audit graphic2 Findings

Findings of the biannual state audit as of 6/30/2013

Target: 0
Benchmark: Statewide average per OFM Measure 001734

money graphic59.8%

Percentage of Heritage Capital Project funds reappropriated biennially

Target: 55%
Benchmark: 5% decrease bennially per OFM Measure 001735

diverse group graphic8,891

Number of students participating in National History Day 2013

Target: 5,500
Benchmark: FY07 participation per OFM Tracking Measure 000155

exhibits visitors graphicQ1 = 2,690
Q2 = 3,594
Q3 = 4,919
Q4 = 2,200
Q5 = 1,378
Q6 = 1,049
Q7 = 15,023
Q8 = 16,122
Total year one = 13,403
Total year two = 33,572

Number of attendees to traveling exhibits 7/1/2011 - 6/30/2013

Target: 3,000 per quarter (12,000 annually)
Benchmark: 5% maximum per OFM Tracking Measure 000128

Q1 diverse group graphic= 13,782
Q2 = 16,995
Q3 = 17,569
Q4 = 19,738
Q5 = 14,705
Q6 = 18,582
Q7 = 15,644
Q8 = 17,214
Total year one = 68,084
Total year two = 66,145

Number of visitors to both museums 7/1/2011-6/30/2013

Target: 22,750 per quarter (91,000)
Benchmark: Per OFM Measure 000082

Q1 =class visit graphic 977
Q2 = 1,097
Q3 = 3,354
Q4 = 6,154
Q5 = 560
Q6 = 2,530
Q7 = 4,867
Q8 = 7,545
Total year one = 11,582 
Total year two = 15,502

Number of students served by on-site classes 7/1/2011-06/30/2013

Target: 4,750 per quarter 19,000
Benchmark: 19,000 students per OFM Measure 000154

 trophy graphic93%

Good/excellent overall experience rating in the customer survey

Target: 90%
Benchmark: peer group average per OFM Tracking Measure 000107

 2,046Crowd graphic

Society members as of 1/15/2014


Target: 2,150
Benchmark:Three-year average per OFM Measure 001736

 cash graphic$1,479,861

Non-state income as of 6/30/2013

Target $950,000
Benchmark: Five-year average per OFM Tracking Measure 001740

 44.6money 2 graphic%

Non-state income as a percentage of total operating budget as of 6/30/2013
Target: 27%
Benchmark: Per OFM Measure 001737

 broom graphic93%

Good or excellent rating for cleanliness as of 9/30/2013

Target: 90%
Benchmark: 79% per OFM Measure 000160

 Accreditation graphic100%

Maintained accreditation from the AAM as of 6/30/2013

Target: 100%
Benchmark: Per OFM Measure 000153

Q1 = 64,105web graphic
Q2 = 81,650
Q3 = 97,257
Q4 = 88,835
Q5 = 92,297
Q6 = 81,650
Q7 = 118,900
Q8 = 105,230
Total year one = 331,847
Total year two = 398,077

Number of unique visitors to discrete sections* of the WSHS portals 7/1/2011-6/30/2013
Target: 50,000 per quarter (200,000)
Benchmark: Per OFM Measure 001738

Q1 = 311,924pageviews graphic
Q2 = 311,706
Q3 = 386,159
Q4 = 350,626
Q5 = 531,186
Q6 = 381,334
Q7 = 247,817
Q8 = 216,316
Total year one = 1,360,415
Total year two = 1,376,653

Number of page views to discrete sections* of the WSHS portals 7/1/2011-6/30/2013
Target: 140,000 per quarter (560,000)
Benchmark: Per OFM Measure 001741

Q1 ecommerce graphic= $9,194.23
Q2 = $9,546
Q3 = $10,396
Q4 = $8,538
Q5 = $15,694.31
Q6 = $11,750
Q7 = $6,066.63
Q8 = $5,607
Total year one = $37,674.23
Total year two = $39,117.94

Dollar value of e-commerce transactions 7/1/2011-6/30/2013

Target: $11,000 per quarter ($44,000)
Benchmark: Per OFM Measure 001739

 

 

 

For more information, contact Kimberly Ketcham, Marketing & Communications Director, at kimberly.ketcham@wshs.wa.gov or 253-798-5902.